FAQs

FQAs

Where are you based?

We are based in San Francisco, California, one of the most beautiful cities in the world!

How does shipping work?

We partner with global merchants and wholesalers in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Hong Kong, China, Vietnam, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way!

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

How do we contact you with press inquiries?

Send us an email via this form and we will get back to you as soon as we can.  We are always happy to help.

You can always contact us using the Chat App right on our page.

We are located on the West Coast, our hours are from 9:00 - 5:00 PST, Monday - Friday.  We respond to most inquiries within 1- 2 business days.  If you don't hear from us, please check your spam folder.